QueenWin Casino Privacy Policy

QueenWin Casino, operating as a data controller, is legally obligated under gaming regulations to process player information for service provision. This policy outlines what data we collect, our rationale for collection, and how we utilise this information.

Registration with QueenWin confirms your agreement to this Privacy Policy. If these terms are unacceptable or you wish to withhold the necessary information, we kindly ask that you do not proceed with using our services.

This document constitutes a legally binding agreement between you and QueenWin Casino. We may update this policy from time to time. Although we make reasonable efforts to inform you of material amendments, we recommend periodic review of this page. Your ongoing use of our services indicates consent to any revised terms.

Data Collection

We may request and process the following categories of personal information:

Registration Data: Information provided during account creation, including full name, date of birth, contact details, and any additional data submitted through our platform or correspondence.

Communication Records: All interactions with us via the website, electronic correspondence, live chat, or alternative communication channels.

Transaction History: Complete records of all account transactions conducted through our platform or other communication methods.

Technical Information: Login credentials, traffic data, geographic location data, browser and device information, web logs, activity records, and other system-recorded data.

Verification Documents: Identity proofs, address confirmations, payment receipts, bank statements, and other documentation reasonably required for account verification, payment processing, deposit/withdrawal handling, and anti-fraud measures as mandated by applicable legislation.

Feedback Data: Survey responses and customer assessment participation data from periodic evaluations.

Information Usage

We process collected personal information to facilitate service delivery, specifically for:

Account Management: Processing wagers, transactions, credit card payments, and online payment system operations. Providing requested gaming services and ancillary features. Delivering customer assistance for account setup and management.

Verification Procedures: Conducting identity confirmation and performing necessary verification protocols.

Marketing Activities: Delivering promotional information about our offers or selected partner promotions to players who have explicitly consented to marketing communications.

Legal Compliance: Fulfilling legal obligations, including anti-money laundering and counter-terrorism financing regulations.

Security Monitoring: Investigating transactions for fraud prevention, terms violations, money laundering detection, and identifying irregular gaming patterns.

Analytics: Analysing customer behaviour through market research (survey participation remains voluntary and optional).

Research: Conducting statistical analysis of aggregated, anonymised data.

Marketing Communications

Unless you have opted out, we may utilise your personal information for marketing purposes regarding products, services, and promotional offers, potentially including information about partner services such as casino game providers.

You may discontinue receiving marketing materials at any time through your account settings or by contacting customer support.

By accepting prizes or winnings, you consent to use of your username for promotional purposes without additional compensation, except where legally prohibited.

Data Collection Methods

We do not collect personal information without your awareness. However, we automatically gather certain data through your service usage and interactions with our platform.

We may lawfully obtain information from online vendors and service providers, including fraud prevention specialists. We reserve the right to engage third-party technical support providers for transaction processing and gaming content sourcing.

We may access information you provide to such vendors and third-party services. Any information obtained is protected according to this policy. Third-party disclosures occur only as outlined herein, with necessary measures ensuring our agreements with service providers safeguard your privacy.

Data Recipients

Information may be shared with entities within our corporate group, including parent companies, subsidiaries, and business partners with whom we maintain formal agreements. Data processing may be conducted by QueenWin or group entities, potentially utilising third-party processors.

Specific employees require access to personal information for duty execution and customer assistance, including:

• Money Laundering Officers
• Payment and Anti-Fraud Analysts
• Customer Support Representatives
• Customer Retention Specialists
• VIP Account Managers
• Selected additional personnel

All employees with data access have executed confidentiality agreements respecting information privacy pursuant to applicable gaming, data protection, and privacy legislation.

Third-Party Disclosures

We do not sell or rent personal data to external parties. Information disclosure occurs only when:

Legally Required: Compliance with laws, regulations, legal subpoenas, or warrants.

Regulatory Compliance: Meeting obligations to licensing authorities, regulatory bodies, and applicable legislation across all relevant jurisdictions.

Protection Purposes: When disclosure protects QueenWin’s interests, customer safety, or third-party welfare, or to investigate fraud or respond to governmental requests.

Service Provision: When marketing service providers require data for task completion.

Business Transfers: During corporate structure changes such as mergers, acquisitions, or partial sales. Customer data may be included in such transfers, with advance notification provided.

We engage third-party processors for limited data processing, particularly for hosting, operations, marketing, analytics, platform improvement, and newsletter distribution. All transfers comply with applicable data protection legislation.

Our platform may incorporate social media features provided by third-party platforms. Data collection through these features is governed by respective platform privacy policies.

External content links may appear throughout our platform. We bear no responsibility for external content or their separate privacy policies.

Data Retention

Following account closure by either party, we retain personal data as legally required. Retained information serves potential requirements from competent authorities investigating financial records, fraud, money laundering, or illegal activities.

Anonymised data derivatives may be retained for content and marketing improvement where no automated decision-making occurs.

Anti-money laundering regulations mandate retention of registration data and operative period information for minimum five years following final transaction or account closure.

Data Security

We acknowledge our legal obligations regarding personal information collection and processing for account management purposes.

We endeavour to protect your information and respect privacy according to industry best practices and applicable regulations. As a committed secure service provider, we implement reasonable precautions ensuring submitted data remains protected.

Account access requires unique credentials. Two-factor authentication is available as additional unauthorised access protection. You remain responsible for maintaining login confidentiality and preventing third-party access.

Cookie Policy

When visiting our platform, our system automatically collects visit information including browser type, IP address, and referring website. This collection may occur jointly with platform providers and partners, potentially providing general demographic or usage data. We do not use automatically collected information for personal identification without additional consent.

Collection utilises cookies and similar tracking mechanisms. Cookies are text files stored on your device during web page visits. Some cookies are essential for platform operation; others enhance experience and service delivery.

Cookie Categories

Essential Cookies: Enable navigation and basic functionality, including member area access.

Functional Cookies: Facilitate website usage analysis and selection tracking (session keys, language, regional preferences) for personalised experience delivery.

Advertising Cookies: Measure content marketing effectiveness. Partner-provided cookies track website visits and registrations from advertising sources. Personal information (names, contact details) is not shared with affiliated partners, only visit data collected directly by advertising cookies. However, visit data may be linked with other information collected by providers through alternative sources, governed by their privacy policies.

Third-Party Service Cookies: Additional service providers set cookies for service delivery, including experience improvement through activity tracking, website effectiveness measurement, and marketing campaign assessment.

Most browsers automatically accept cookies. Browser settings modification allows blocking or deleting some or all cookies. However, we recommend against blocking or deleting cookies as this may restrict platform functionality.