Terms and Conditions

These Terms and Conditions outline the rules for using our online casino platform. By creating an account, depositing funds, or participating in games, you confirm your agreement to abide by these provisions. Should you disagree with any section, please discontinue use of our services immediately.

Players bear full responsibility for understanding and complying with their local gambling regulations.

1. Agreement to Terms

1.1. Accessing our platform constitutes acceptance of these Terms. We recommend thorough review before engaging with our services.

1.2. Ongoing use of our website signifies acceptance of any amendments to these Terms.

1.3. Where translations exist, the English version prevails in cases of discrepancy.

2. Player Eligibility

2.1. Participation requires that you:

• Have reached 18 years of age or your jurisdiction’s legal gambling age, whichever is greater
• Live in a location where online gaming is legally permitted
• Verify that local legislation does not prohibit your participation

2.2. We cannot accept registrations or real money wagers from residents of restricted territories, including but not limited to:

Africa: Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Ivory Coast, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Uganda, Western Sahara, Zambia, Zimbabwe

Americas: Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, British Virgin Islands, Cayman Islands, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Paraguay, Saint Barthélemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Sint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States of America, United States Minor Outlying Islands, United States Virgin Islands, Venezuela

Asia: Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Jordan, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, North Korea, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Turkmenistan, Uzbekistan, Vietnam, Yemen

Europe: Albania, Åland Islands, Andorra, Belarus, Belgium, Birmingham (UK), Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Faroe Islands, France, Georgia, Gibraltar, Greece, Guernsey, Hungary, Iceland, Jersey, Latvia, Liechtenstein, Lithuania, Moldova, Monaco, Montenegro, North Macedonia, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Spain, Svalbard and Jan Mayen, Turkey, Ukraine, Vatican City

Oceania: American Samoa, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Nauru, New Caledonia, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

Other Territories: Antarctica, Bouvet Island, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Falkland Islands, Heard Island and McDonald Islands, South Georgia and the South Sandwich Islands

2.3. Attempting to circumvent geographical restrictions through VPNs or similar tools may result in account termination and forfeiture of funds.

3. Account Creation

3.1. Each individual may maintain one account only.

3.2. Multiple account creation will lead to closure of duplicate accounts and cancellation of associated winnings and withdrawals.

3.3. Registration information must be truthful and current. You must update details as circumstances change.

3.4. We may request identity verification at our discretion. Non-compliance may lead to account suspension.

4. Financial Transactions

4.1. Payment methods must be registered in your legal name.

4.2. Funds must originate from accounts you personally own.

4.3. Third-party deposits are forbidden and will result in winnings being voided.

4.4. Minimum deposit: £10/€10/$10 or currency equivalent.

4.5. Withdrawals typically use your deposit method where feasible.

4.6. Minimum withdrawal: £20/€20/$20 or currency equivalent.

4.7. We aim to process withdrawals within three business days, though payment provider timelines may vary.

4.8. Withdrawal thresholds:

• Weekly maximum: £10,000/€10,000/$10,000
• Monthly maximum: £30,000/€30,000/$30,000

4.9. Winnings exceeding these limits will be paid in instalments according to these thresholds.

5. Charges and Taxation

5.1. Players are responsible for all applicable taxes on winnings under their jurisdiction’s laws.

5.2. Deposits without corresponding wagers may incur processing fee deductions upon withdrawal.

5.3. All deposits require at least one-time wagering before withdrawal eligibility. Non-compliance may result in withdrawal rejection or processing fees.

6. Promotional Offers

6.1. Bonuses carry specific conditions, including playthrough requirements that must be satisfied before withdrawal.

6.2. Bonus abuse, including multi-accounting or fraudulent information, results in forfeiture of bonuses and related winnings.

6.3. Regional restrictions apply: Brazil, Estonia, Finland, Turkey, Poland, Ukraine, Sweden, Iran, Pakistan, Russia.

6.4. Bonuses expire according to stated timeframes. We reserve the right to alter or cancel promotions without notice.

7. Game Access

7.1. Certain games may be restricted in specific regions due to provider licensing requirements.

7.2. Attempting to bypass restrictions via VPN or other means will result in winnings forfeiture and account closure.

7.3. NetEnt titles are unavailable in: Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States.

7.4. Branded NetEnt games (including Planet of the Apes, Vikings, Narcos, Street Fighter slots) face additional territorial restrictions.

7.5. Players must familiarise themselves with game rules and return-to-player percentages before wagering.

8. Fraud Prevention

8.1. We maintain stringent anti-fraud measures. Suspected fraudulent activity includes but is not limited to:

• Player collusion
• Exploitative strategies for unfair advantage
• Fraud against other operators or payment services
• Payment chargebacks or denials
• Multiple account creation
• Any form of cheating
• Bankruptcy in country of residence

Such activity may result in account termination and payment suspension at our sole discretion. We may inform regulatory authorities of fraudulent behaviour.

8.2. We have zero tolerance for advantage play. Promotional abuse may lead to bonus and winnings cancellation for:

• Stolen payment method use
• Chargebacks
• Multi-accounting for promotional exploitation
• False registration details
• Forged documentation
• Actions detrimental to our operations

8.3. Upon fraud suspicion, we may:

• Suspend or close accounts
• Void winnings
• Report activities to authorities

8.4. We conduct regular security audits and may require identification documents, utility bills, or payment verification. Non-compliance may result in account suspension.

8.5. We reserve the right to close accounts and refund balances (minus applicable charges) at our absolute discretion without explanation or advance notice.

8.6. We are not a financial institution. Accounts do not accumulate interest, and currency exchange services are not provided.

9. Safer Gambling

9.1. We support responsible gaming through various management tools:

• Deposit limits (daily, weekly, monthly)
• Wagering limits
• Temporary account deactivation periods
• Self-exclusion options (temporary or permanent)

9.2. If gambling negatively impacts your wellbeing, we encourage seeking support from organisations such as GamCare, Gambling Therapy, or Gamblers Anonymous.

10. Identity Verification

10.1. Our verification process ensures account holders are genuine individuals using legitimate funds, with withdrawals directed to properly owned accounts. Players must upload documents via the account Verification section.

10.2. Standard verification documents include:

• Valid photo identification
• Payment method proof for deposits (e-wallet screenshot, card photo, bank statement; cryptocurrency deposits exempt)
• Address verification (utility bill)
• Selfie holding identification
• Selfie with specified text or performing requested actions

11. Account Verification Process

We may contact you using your registered telephone number as part of verification. Withdrawals may be withheld pending full verification. If we cannot reach you within two weeks of a verification request, your account will be locked due to incomplete verification.

12. Information Security

12.1. We are committed to protecting your personal information.

12.2. Data collected is processed according to our Privacy Policy.

12.3. Information is only shared with third parties when necessary for service provision or legal compliance.

12.4. You must maintain credential confidentiality and report suspected unauthorised access immediately.

13. Inactive Accounts

13.1. Accounts with no login or transaction activity for 12 consecutive months are deemed dormant.

13.2. We may deduct a monthly £10/€10/$10 (or equivalent) administration fee from dormant accounts.

13.3. Accounts reaching zero balance will be automatically closed.

14. Technical Difficulties

14.1. We are not liable for technical issues arising from player hardware, software, internet connectivity, or external factors.

14.2. Game malfunctions may result in affected bet and outcome cancellation. We will adjust balances at our discretion.

15. Liability Limitations

15.1. We accept no liability for financial losses resulting from gambling activities. All gaming is undertaken at your own risk.

15.2. Should errors occur (technical or human), we reserve the right to cancel bets or adjust balances accordingly.

16. Dispute Resolution

16.1. Players should submit complaints to customer support.

16.2. We will address complaints promptly.

16.3. Our server records and logs constitute the final authority in dispute determination.

17. Terms Updates

17.1. We may modify these Terms at any time.

17.2. Whilst we endeavour to notify players of significant changes, regular review remains your responsibility.

17.3. Continued platform use following amendments indicates acceptance of revised Terms.